Privacy Policy

Last updated: 29 October 2026

1. Introduction

Elevate Door Systems (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly in accordance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information We Collect

When you submit our Facebook or Instagram (Meta) lead form, we collect the details you choose to provide: your name, email address and contact telephone number.

3. How We Use Your Information

We use the name, email address and contact telephone number collected through our Meta lead forms solely to respond to your enquiry and to prepare, provide or discuss a quote for Elevate Door Systems products or services.

We do not use these details for unrelated marketing, newsletters or other purposes. If the purpose of our use changes, we will explain the change and obtain consent where required by law.

4. Sharing of Information

We do not sell your personal information or share it with third parties for their own marketing. We may disclose information where required or permitted by law, or use a service provider where reasonably necessary to handle your quote enquiry on our behalf. Any such use will be limited to the relevant purpose.

5. Meta Platforms

If you submit your details through a Facebook or Instagram lead form, Meta processes information under its own terms and privacy policy. Once your details are made available to Elevate Door Systems, we use them as described in this policy. Meta’s handling of information on its platforms is governed by Meta’s own policies.

6. Storage and Security

We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. We retain information only for as long as reasonably necessary to respond to enquiries, manage quotes, meet applicable legal obligations or resolve disputes.

7. Your Rights

Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access to or correction of it, or request deletion where appropriate. You may also object to certain processing or withdraw consent where processing is based on consent. You may lodge a complaint with the Information Regulator of South Africa.

8. Contact Us

For privacy-related questions or requests about your personal information, please contact us using the details above.

9. Changes to This Policy

We may update this policy from time to time. The latest version will be published on the page where this policy is hosted.